Delivery

When I place an order, when are my items shipped?

All orders are shipped the day after the order date.

What are the delivery times?

In France: Standard: 2-4 days/Express: 1 day (business days)

In Europe: Standard: 2-4 business days

DOM: 5-6 business days

International: 5-6 business days

How much does delivery cost?

Delivery is free within mainland France. For other countries, costs are calculated based on the chosen delivery method and the destination country.

What should I do if my package is damaged, open, or missing?

The customer agrees to verify that the product conforms to their order upon delivery and to refuse any damaged package or any package containing damaged or missing items. Indeed, in accordance with Article L 133-3 of the French Commercial Code, acceptance of the transported goods extinguishes any claim against the carrier for damage or partial loss if, within three days (excluding public holidays) following the date of delivery, the recipient has not notified the carrier of their reasoned protest by registered letter.

THE CUSTOMER MUST THEREFORE NOTIFY ANY RESERVATIONS ON THE TRANSPORT SLIP AND IN THE PRESENCE OF THE DELIVERY DRIVER USING ONLY THE FOLLOWING WORDS:

1- Damaged package or broken product (describe the damage observed visually)

2- Package opened with a number of items missing

3- Missing packages (note the number of missing packages)

4- Open package: the driver cannot wait (also send a registered letter to the carrier)