Refund Policy

Exchanges &Refunds & Reimbursements

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  • Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Refunds (if applicable)

The store only issues refunds if the product you wish to exchange is unavailable. In all other cases, a refund is not possible. possible.CependantExchanges are possible and free.
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your exchange or refund request, as applicable.
If your request is approved, a return label will be emailed to you and the requested item will be shipped to you. If a refund is issued... Credit will be automatically applied to your credit card or original payment method within 2 to 5 business days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If, after completing all these steps, you still haven't received your refund, please contact us at gladiane.contact@gmail.com.

Exchanges (if applicable)
All items can be returned and exchanged. For all exchange requests send us an email at gladiane.contact@gmail.com et Send us your item to the following address: 4 rue Newton, Mondeville, 14120, France.
All returns are free. Shipping costs are covered by us.

Products can only be exchanged once.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Regarding orders not received

  • If you haven't received your order but it's marked as delivered by our carrier, we unfortunately cannot issue a refund. We are not responsible for theft or address errors.
  • If your mail is not claimed and is returned to us, you will be responsible for paying the delivery costs in case of reshipment.