Last updated on 03/04/2021
GLADIANE SOCIETY
154 Ter Avenue Victor Hugosav@gladiane.com
SIRET number: 850 461 989 00020
General terms and conditions of sale for products sold on https://gladiane.com
Article 1
Purpose These terms and conditions govern sales by GLADIANE COMPANY, 154 Ter Avenue Victor Hugo, 75116 Paris, (categories or nature of products sold by the website).
Article 2
Prices: Our product prices are shown in euros, inclusive of all taxes (VAT and other applicable taxes on the date of the order), unless otherwise stated, and excluding processing and shipping costs. For orders shipped to countries other than mainland France, you are the importer of the product(s) in question. Customs duties, other local taxes, import duties, or state taxes may be payable. These duties and amounts are not the responsibility of GLADIANE. They are your responsibility, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to inquire about these matters with your local authorities. All orders, regardless of origin, are payable in euros. GLADIANE reserves the right to change its prices at any time, but the product will be invoiced based on the price in effect at the time the order is validated and subject to availability. The products remain the property of GLADIANE until full payment is received. Warning: as soon as you take physical possession of the ordered products, the risks of loss or damage to the products are transferred to you.
Article 3
Orders You can place an order: Specify the chosen method, for example: Online: https://gladiane.comThe contractual information is presented in French and will be confirmed no later than when your order is validated. GLADIANE reserves the right not to process a payment or confirm an order for any reason whatsoever, particularly in the event of supply problems or difficulties concerning the order received.
Article 4
Order confirmation: All orders placed on the website https://gladiane.com Placing an order implies acceptance of these General Terms and Conditions. Any order confirmation constitutes your full and unreserved acceptance of these General Terms and Conditions of Sale. All data provided and the recorded confirmation will serve as proof of the transaction. You acknowledge having full knowledge thereof. The order confirmation will constitute your signature and acceptance of the transactions carried out. A summary of your order information and these General Terms and Conditions will be sent to you in PDF format via the email address used to confirm your order.
Article 5
Payment: By confirming your order, you agree to pay the indicated price. Payment for your purchases is made by credit card through the secure STRIPE or PAYPAL systems. Your card will be debited immediately. In the case of partial deliveries, only the shipped items will be charged.
Article 6
Withdrawal In accordance with the provisions of Article L.Pursuant to Article L.1212-1 of the French Consumer Code, you have a 14-day withdrawal period from the date of receipt of your products to exercise your right of withdrawal without having to provide any justification or pay any penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, you are liable for any damage or loss. In accordance with the provisions of Article L.1212-18 of the French Consumer Code, the right of withdrawal does not apply to: The supply of services fully performed before the end of the withdrawal period and whose performance began after the consumer's express prior agreement and express waiver of their right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods liable to deteriorate or expire rapidly. The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items. The supply of alcoholic beverages where delivery is delayed beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the trader. The supply of audio or video recordings or computer software which have been unsealed by the consumer after delivery. The supply of a newspaper, periodical, or magazine, except for subscription contracts for such publications. Transactions concluded at a public auction. The supply of digital content not supplied on a tangible medium where performance has begun after the consumer's express prior consent and express waiver of their right of withdrawal. Sale items are not eligible for a refund.
Article 7
Availability: Our products are offered as long as they are visible on the website https://gladiane.com and while stocks last. For products not held in stock, our offers are valid subject to availability from our suppliers. If a product becomes unavailable after you place your order, we will inform you by email. Your order will be automatically cancelled and no payment will be taken. Furthermore, the website https://gladiane.com Its aim is to sell its products in large quantities.
Article 8
Delivery: Products are delivered to the delivery address indicated during the ordering process, within 1 to 7 days, depending on the delivery address. In the event of a shipping delay, you will be notified by email of any potential impact on the delivery timeframe initially provided. In accordance with legal provisions, in the event of a delivery delay, you have the option to cancel the order under the terms and conditions defined in Article L 1382 of the French Consumer Code. If you receive the product in the meantime, we will proceed with a full refund, including shipping costs, in accordance with Article L 1383 of the French Consumer Code. For deliveries made by a carrier, the company GLADIANE cannot be held responsible for delivery delays due solely to the customer's unavailability after several appointment proposals. Reshipment of your order will then be at your expense.
Furthermore, the customer agrees to verify that the product conforms to their order upon delivery and to refuse any damaged package or any package containing damaged or missing items. Indeed, in accordance with Article L 133-3 of the French Commercial Code, acceptance of the transported goods extinguishes any claim against the carrier for damage or partial loss if, within three days (excluding public holidays) following the date of acceptance, the recipient has not notified the carrier of their reasoned protest by registered letter.
THE CUSTOMER MUST THEREFORE NOTIFY ANY RESERVATIONS ON THE TRANSPORT SLIP AND IN THE PRESENCE OF THE DELIVERY DRIVER USING ONLY THE FOLLOWING WORDS:
1- Damaged package or broken product (describe the damage observed visually)
2- Package opened with a number of items missing
3- Missing packages (note the number of missing packages)
4- Open package: the driver cannot wait (also send a registered letter to the carrier)
Article 9
Warranty All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as provided for in Articles 1641 et seq. of the French Civil Code. In the event of a product's non-conformity, it may be returned, exchanged, or refunded. All claims, requests for exchange, or refunds must be made by email within 14 days of delivery. Products must be returned to us in the condition in which you received them, with all components (accessories, packaging, instructions, etc.). Return shipping costs are the responsibility of the customer. The provisions of this Article do not prevent you from exercising your right of withdrawal as provided for in Article 6.
Article 10
Responsibility: The products offered comply with current French legislation. GLADIANE's responsibility GLADIANE cannot be held liable for any failure to comply with the laws of the country where the product is delivered. It is your responsibility to check with local authorities regarding the import or use of the products or services you intend to order. Furthermore, GLADIANE GLADIANE cannot be held responsible for damages resulting from misuse of the purchased product. Finally, the liability of the company GLADIANE cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including service interruptions, external intrusions, or the presence of computer viruses.
Article 11
Applicable Law in Case of Disputes: This contract is written in French. These terms and conditions of sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Article 12
Intellectual Property All elements of the site https://gladiane.com All content on this site is and remains the exclusive intellectual property of GLADIANE. No one is authorized to reproduce, exploit, redistribute, or use in any way whatsoever, even partially, any elements of the site, whether software, visual, or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company.
Article 13
GLADIANE personal data reserves the right to collect personal information and data about you. This information is necessary for processing your order and improving the services and information we provide. It may also be shared with companies that contribute to these services, such as those responsible for order fulfillment, processing, and payment.This information and data are also retained for security purposes and to comply with legal and regulatory obligations. In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, and object to the personal information and data concerning you, directly on the website. Article 14 Archiving Proof GLADIANE GLADIANE will archive purchase orders and invoices on a reliable and durable medium, constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of GLADIANE will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.